Customer Relationship Manager responsibilities encompass the development and maintenance of revenue and relationships with end-user accounts including B2B and educational accounts in both K thru 12 and Higher Education and resellers, particularly channel partners/resellers, value-added resellers (VAR) and solution providers in the assigned accounts and/or territory. The CRM is expected to work closely with their respective Territory Account Director and other sales management teams in managing and developing their accounts/territory. The CRM must collaborate and coordinate with their manager and other customer support functions within the company to ensure proper account support, identified opportunities, and customer needs are met. CRMs take their direction by working closely with their regional Territory Account Director and the Vice President of Sales to define goals and execute strategies in their respective territories.
Internal: All departments, field sales and sales management.
External: Relationships with key education and B2B market decision makers at existing customers and prospects in the assigned territory and with Channel Resellers that support these customers and prospects. Sales Reps from Channel Resellers involved in selling our products to all end-user markets.
A bachelor’s degree in business or a business-related field desirable.
A minimum of 3 years of similar experience preferably in the technology channel or similar industry.
Excellent interpersonal and communication skills.
Proficient in all Microsoft and Google applications.
Proficient with a CRM platform. Zoho or a similar platform is desirable.
A team player with leadership skills.
A positive attitude focused on customer satisfaction.
This individual must be ambitious, and a self-starter with the ability to operate effectively with minimal supervision.
Must demonstrate ability to be comfortable making a substantial number of calls, handle a high volume of accounts and maintain a continuing rigorous pace.||||||Customer Success||||||IRECGzHkYH5iystJ|||FULL_TIME|||USD|||HOUR|||single||||||||||||false